Privacy policy

Information collection

We collect personal information in the following ways:

• When you attend our marketing events or sales meetings.
• When you interact with us through social and business networks.
• When you contact us directly or sign up to use our services.
• When information is publicly available from legitimate sources.
• When you voluntarily provide it through our contact form.

Buglab may collect personal information such as names, email addresses, and other relevant details, with your consent or as necessary for the performance of a contract.

We also collect information during the execution of testing procedures requested by our clients. These data may encompass the following categories:

• Screenshots of our clients' webpages or web apps.
• Video recordings of our client's webpages or web apps.
• Snippets of code related to our clients' webpages or web apps.
• Sitemaps and links necessary to perform the test procedures.

Buglab does not assert ownership over any of the aforementioned categories of data. These data sets are exclusively provided by our clients, and they retain full ownership and responsibility for their content. The retention of these data points is vital for the execution of Buglab's scheduled tests. However, clients have the prerogative to request the deletion of any such data, upon which it shall be permanently expunged from Buglab's servers. Buglab commits to never disseminate, sell, or trade any of this data to third parties without obtaining prior written consent from the client who holds ownership over it.

Information storage

• All personal data collected is securely stored and processed in compliance with the General Data Protection Regulation (GDPR).
• Buglab stores all data on servers based in the EU.
• Our service providers adhere to strict data protection and privacy policies, aligned with GDPR and other relevant data protection regulations.
• Buglab never disseminates, sells, or trades your personal data to third parties.
• Any data deletion requests from clients will be processed with high priority and will result in the complete removal of the data from all Buglab servers.

Use and disclosure of personally-identifiable information

We may disclose your personal information under the following circumstances:

• If required by law.
• When necessary to protect and defend our rights and interests.
• In the event of a merger or acquisition, where personally identifiable information may be transferred to the acquiring entity.

Your choices and rights

You have the right to:

• Access personal information you have submitted to us.
• Request the correction of any inaccuracies in your information.
• Request the deletion of your information or object to its processing.
• Withdraw consent for processing personal data, where applicable.
• To exercise these rights, please send your request to office@buglab.ai. We may request additional information to verify your identity.

Information retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, maintain business records, and enforce agreements. Specific retention periods may apply to different types of data.

Information about children

Our website and platform are not intended for users under the age of 16. We do not knowingly collect information about minors under 16. If you believe we have unintentionally collected such information, please notify us at office@buglab.ai, and we will promptly remove it from our servers.

Modifications to the Privacy policy

• Buglab reserves the right to update or modify the Privacy policy at any time.
• Buglab will not inform users when changes are applied to the Privacy policy unless required by law. We encourage users to visit this page occasionally to ensure they have up-to-date information. PRO TIP! You can set a test in your account to regularly check this page for any changes.
• Please consult with legal experts to ensure that this revised policy aligns with your specific legal obligations and is compliant with relevant data protection laws in your jurisdiction.

Contact us

• If you have any questions or concerns regarding the Privacy policy, please contact us at office@buglab.ai.